Delivery & Returns

At present, we only deliver to the UK, including England, Scotland, Wales, Isle of Wight, and Isle of Man.

Our primary courier services are APC, DPD, TNT and Tuffnells.


Delivery Prices

 

SERVICE

AVAILABILTY

COST

DELIVERY INFORMATION

Small Item Order

(i.e. Newel caps, end caps, handrail brackets, treatex & small accessories.)

Available for delivery to England, Low Lands of
Scotland and Wales

£5 - £6.50 + VAT

Dependant on the items you wish to purchase.

Small item orders, are orders consiting of a few small items only.

If you call us to place the order over the telephone, then we can arrange a reduced delivery price dependant on the item(s) you wish to purchase.

England,
Low Lands of Scotland and Wales

Only available for delivery to England, Low Lands of
Scotland and Wales

£15 + VAT

A preferred delivery date can be specified (at no extra cost) in the "preferred delivery date" box at the end of the checkout. If a specific delivery date is not requested then please allow up to 5 working days for your items to be delivered.

Deliveries take place between 8am & 6pm.

Highlands of Scotland, Grampian,
Isle of Wight & Isle of Man

Only available for delivery to The Highlands of Scotland, Grampian, Isle of Wight & Isle of Man

£35 + VAT

Deliveries are placed on a 3 - 5 day service.

Deliveries take place between 8am & 6pm.

Delivery Before 12.00pm

Not available in Highlands of Scotland, Grampian, Isle of Wight or Isle Of Man

£25 + VAT

Deliveries are made before 12 noon Monday to Friday.

Saturday Delivery

Not available in Highlands of Scotland, Grampian, Isle of Wight or Isle Of Man

£35 + VAT

Deliveries take place between 8am & 6pm.

 

Sunday Deliveries and Bank Holidays Deliveries are unfortunately not available.

Please Note: We recommend that customers allow sufficient time for your stair parts to become acclimatised before fitting them.


Returned Items

 

Our “no quibbles” guarantee mean that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink wrap intact) and will issue a full refund for the price paid for the item. We can only accept the return of opened items if they are faulty.

All returned items are subject to a 10% re-stocking fee. Items that are returned after the 30 day returns period are subject to a further 10% charge.

Please follow the steps below to enable us to process your refund efficiently;

1. Give reason why the item is being returned.
2. Quote all invoice numbers and date received item.
3. In case of fault or damage with item, please detail the fault or damage.
4. Wrap all items securely in it original packaging.
5. Cost of returning item is paid for by the customer.
6. Send all packages the following address;

Jackson Woodturners,
Rutland Road,
(Corner of Rutland Street),
Sheffield,
South Yorkshire
S3 9PJ

We will notify you when the item(s) have been received and the item refunded. For you protection we recommend that you use a recorded-delivery service.


Cancelled Orders

 

Order that have not yet been dispatched, can be cancelled free of charge. Cancelled orders that have been dispatched will incur a 10% re-stocking fee and your delivery charge will not be refunded. This includes orders that have been returned back to us after a failed delivery attempt by the Courier service.

All returned items are subject to a 10% re-stocking fee. Items that are returned after the 30 day returns period are subject to a further 10% charge.