Terms & Conditions / Cookie Policy

Terms and Conditions

These terms and conditions apply to all sales from Jackson Woodturners Ltd and also for the use of the websites; www.jacksonwoodturners.co.uk and www.stairpartsonline.co.uk. By accessing either website and/or placing an order with Jackson Woodturners Ltd, you agree to be bound by these terms and conditions. Using these websites also indicates that you accept these terms and conditions.

www.jacksonwoodturners.co.uk and www.stairpartsonline.co.uk websites are operated by:

Jackson Woodturners Ltd. Company number: 09149121. VAT registration number: 193841480.

We are a member of the following trade associations: British Hardware Federation

Our contact details are as follows:

Trading address: Rutland Road, (Corner of Rutland Street), Sheffield, South Yorkshire, United Kingdom, S3 9PJ.

General email: sales@jacksonwoodturners.co.uk or sales@stairpartsonline.co.uk
Telephone number: 0114 2721228 
Fax number: 0114 2721228



1.1  We may revise these terms and conditions at any time by updating this posting. You should check these websites from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of these websites. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use these websites.


2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order. We will send you an order acknowledgement (an email address must be provided to receive this).

2.2 Orders can be placed over the telephone by calling us on 0114 2721228.

2.2 Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We may refuse to accept an order:

(a) Where goods are not available;

(b) Where we cannot obtain authorisation for your payment

(c) If there has been a pricing or product description error.

2.4 Due to differing production methods, there may be a slight variation in the stated sizes of our products. Where possible we do try and stay to the published sizes.

2.5 Due to timber being a natural product, there may be slight variations in the finish and grain for any of our products.

2.6 All items sold on our website are for internal use only, with the exception of porch canopies.


3.1  For our purposes the UK includes England, Scotland and Wales.

3.2  Items are placed on a next day delivery service to England, Low Lands of Scotland and Wales. Please note that deliveries on our Standard Service take place between 8am and 6pm. A signature is required.

3.3  Items to the Highlands of Scotland and Grampian are placed on a 3 day service.

3.4  Items can be delivered next day if an order is received by 11am and your items are in stock. (Please specify the date in the “preferred delivery date” box at the end of the checkout to ensure we know you require a next day delivery)

3.5  Please allow up to a maximum of 5 working days for delivery unless a specific date is requested. Please see "Preferred Delivery Date" box at the end of your order. If we are unable to meet your requested delivery date we will contact you to arrange another convenient day.

3.6  The Courier will attempt a maximum of two deliveries to your delivery address (please note they are not obliged to leave a calling card to say they have attempted delivery), before returning your items back to us. The cost of re-sending out any returned items will lie with the customer. If you would like to confirm your delivery date please contact us on 0114 2721228.

3.7  The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profit and liability to third parties) suffered or incurred by the Buyer as a consequence of any delay in delivery.

3.8  Please check all parcels are present and intact on delivery before signing your delivery ticket (Items cannot be replaced if a parcel is missing that you have signed for).

3.8.1  Upon delivery, if the couriers sheet that you sign for, is signed as un-checked, it is assumed that the items have been delivered in an undamaged state and will not be replaced.

When signing for you items please ensure that you also date and time the courier’s sheet.

If you are unsure about any item please sign for it as damaged, and call us on 0114 2721228 within 24hrs to report this item as damaged. Any items that have not been signed for as damaged will not be replaced.

If all parcels are received and no visible damage has been signed for, the buyer has 4 days in which to inspect your parts for damage or shortage in quantity. Please report any damages or shortage of items to us on 0114 2721228. We are unable to replace any items that are not reported within 4 days.

3.9  Force Majeure – The Company shall not be liable for failure to deliver the Goods for any reason whatsoever outside the reasonable control of the Company including, without limitation to the generality of the foregoing, industrial action, extreme weather, war, storm, fire, explosion, flood, governmental action or regulation, act of God, riots, strikes, lock outs or non-availability of stocks or materials.

3.9.1 Goods can be left without a signature if a note request is left on a customers property, however if we do leave the goods because of a request of this nature, we cannot take responsibility for any damages, or theft of these goods.

3.10 We suggest that no trade person is booked until all items have been received and checked. We do not take any responsibility if there is a delay in the order and your trades person is booked.


4.1  All prices are exclusive of VAT or any other sales tax and are subject to variation by the company without notice. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price

4.2  Where we charge separately for carriage, the appropriate rates are set out in our specified pricing structure shown under our "Delivery Details" page.

4.3  Our prices are reviewed periodically at our discretion.


5.1 If you wish to cancel your order:

(a) You can notify us by email to sales@stairpartsonline.co.ukor telephone us on 0114 2721228 before we have dispatched the goods to you; or

(b) Cancelled orders that have been dispatched you will be refunded in full less the delivery charge. Orders that have been cancelled after dispatched and are delivered by the courier, the customer will stand to returning the goods back to us.

Made to order items that have been dispatched cannot be refunded.

5.2 You can return goods you have ordered from us in its original condition any time within 28 days of receipt, unopened (with any seals and shrink wrap intact) and will issue a full refund for the price paid for the item. We can only accept the return of opened items if they are faulty.

 5.3 Please use the Returns Form that will come with your paperwork. Upon receipt of the goods, we will notify you when the item(s) have been received and the item refunded. For you protection we recommend that you use a recorded-delivery service.

5.4 If you return products which are outside our 28 days returns policy, we are unable to process a refund

5.5 The rights to return the goods to us as referred to in clause 5.3 will not apply in the following circumstances: -

  • In the event that the product has been used. This includes the fitting of any products. If you have fitted any products, you have accepted that they are in good working order and acceptable for use.
  • To any products that we have made or customised specifically for you.
  • The provisions of this clause 5.5 do not affect your statutory rights.

Fill in and include the provided returns form (see above if you cannot find one).

In case of fault or damage with item, please contact us prior to returning detailing the fault or damage.

Wrap all items securely in its original packaging.

Cost of returning item is paid for by the customer.

Send all packages the following address:

Jackson Woodturners,
Rutland Road,
(Corner of Rutland Street),
South Yorkshire
S3 9PJ


6.1  You are permitted to print and download extracts from these websites for your own personal use on the following basis:

(a)  No documents or related graphics on these websites are modified in any way;

(b)  No graphics on these websites are used separately from accompanying text; and

(c)  Any of our copyright and trade mark notices and this permission notice appear in all copies.

6.2  Unless otherwise stated, the copyright and other intellectual property rights in all material on these websites (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from these websites other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use these websites automatically terminates and you must immediately destroy any downloaded or printed extracts from these websites.

6.3  Subject to clause 6.1, no part of these websites may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

6.4  Any rights not expressly granted in these terms are reserved.


7.1  While we endeavour to ensure that these websites are normally available 24 hours a day, we will not be liable if for any reason these websites are unavailable at any time or for any period.

7.2  Access to these websites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


8.1  Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to these websites will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

8.2  You are prohibited from posting or transmitting to or from these websites any material:

(a)  that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)  For which you have not obtained all necessary licences and/or approvals;

(c)  which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)  Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

8.3  You may not misuse the Website (including, without limitation, by hacking).

8.4  We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.


9.1  Links to third party websites on these websites are provided solely for your convenience. If you use these links, you leave these websites. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to these websites, you do so entirely at your own risk.

9.2  If you would like to link to these websites, you may only do so on the basis that you link to, but do not replicate, the home page of these websites, and subject to the following conditions:

(a)  You do not remove, distort or otherwise alter the size or appearance of the Jackson Woodturners or Stair Parts Online logo;

(b)  You do not create a frame or any other browser or border environment around these websites;

(c)  You do not in any way imply that we are endorsing any products or services other than our own;

(d)  You do not misrepresent your relationship with us nor present any other false information about us;

(e)  You do not otherwise use any Jackson Woodturners or Stair Parts Online trademarks displayed on these websites without our express written permission;

(f)  You do not link from a website that is not owned by you; and

(g)  Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 9.2 for breach of these terms and to take any action we deem appropriate.

9.3  You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 9.2.


10.1  While we endeavour to ensure that the information on these websites are correct, we do not warrant the accuracy and completeness of the material on these websites. We may make changes to the material on these websites, or to the products and prices described in it, at any time without notice. The material on these websites may be out of date, and we make no commitment to update such material.

10.2  The material on these websites are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with these websites on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to these websites.


11.1  We, any other party (whether or not involved in creating, producing, maintaining or delivering these websites), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with these websites in any way or in connection with the use, inability to use or the results of use of these websites, any websites linked to these websites or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing these websites or your downloading of any material from these websites or any websites linked to these websites.

11.2  Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3  If your use of material on these websites results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4  You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of these websites, or the use by any other person using your details.


12.1  These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

12.2  We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access these websites from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


13.1  You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

13.2  If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3  Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Cookies Guide / Cookies Policy

When you are browsing websites on the internet, many of these websites store tiny text files called cookies on your computer, to help track your use of the site and to personalise your journey around the website. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with www.stairpartsonline.co.uk or www.jacksonwoodturners.co.uk. We use cookies to process products in your basket and orders. Disabling your cookies will mean you cannot purchase through our website. This would also be a common experience of reduced functionality across many websites.

Recent legislation from the European Union has meant that websites must provide clear information about their use of cookies to their customers. We want to ensure that you, as our valued customer, are fully aware of the use of cookies on our website, and we are proud of our reputation as a transparent and honest retailer that you can trust.